REFUND POLICIES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase (email evidence is accepted). We do not accept returns or refunds on late deliveries or lost mail, this is out of our hands and we cannot take responsibility for the shipping process.
To start a return, contact us at [email protected]. If your return is accepted, we will provide the details you need to send it back to us and you will need to pay for the return's shipping. Items sent back to us without first requesting a return will not be accepted.
- Damages and issues -
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exceptions / non-returnable items -
Unfortunately, we cannot accept returns on sale items.
- Exchanges -
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds -
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING POLICIES
Most UK orders can take 2-4 working days via 1st Class shipping. If you are a UK customer and have issues with your order not arriving within 2 weeks of shipping, please contact us.
Please be patient with your orders and shipping times, once it leaves our hands we have zero control on how fast it gets to you. With the added limitations from COVID-19, please be extra patient! We do not take responsibility for delays and will not offer a refund if your order doesn't get to you within these rough shipping guidelines. Once you order from our store, you are agreeing to the terms of service and our shipping & refund policies.